Return & Refund Policy
At MamaCherish, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging, when applicable
- Include all original accessories and components
- Not show signs of use, damage, washing, or alteration
Certain items may not be eligible for return due to hygiene or safety considerations. Please contact us before sending any product back to confirm eligibility.
How to Start a Return
To request a return, please contact us at mamacherish@hotmail.com within 30 days of receiving your order.
Please include:
- Your order number
- The name of the product
- The reason for your return
- Photos of the product, if applicable
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send products back to the return address shown on your shipping label without first contacting us.
Return Shipping
If the return is due to a change of mind, incorrect purchase, or other reason not caused by a product defect, the customer may be responsible for return shipping costs.
If the product arrives damaged, defective, or incorrect, please contact us as soon as possible. If the issue is confirmed, MamaCherish will work with you to provide an appropriate resolution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Original shipping charges, if any, may not be refundable unless the return is due to an error on our part or a defective product.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide your order number and clear photos or videos showing the issue. We will review the information and work with you to find an appropriate solution, which may include a replacement, refund, or other resolution.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product or variant, please contact us. You may be asked to return the original item and place a new order.
Cancellations
If you need to cancel or modify your order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request, but we cannot guarantee cancellations once an order has been processed or shipped.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: mamacherish@hotmail.com