Frequently Asked Questions
Orders & Shipping
Where does MamaCherish ship?
We currently ship to the United States. Available shipping options and costs will be shown at checkout.
How long does shipping take?
Orders are typically processed within 8–10 business days. Standard delivery generally takes 10–15 business days after your order ships.
Delivery times may vary depending on your location, carrier delays, weather, holidays, and other factors.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 24–48 hours for tracking information to update.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at mamacherish@hotmail.com.
We will do our best to help, but changes or cancellations cannot be guaranteed once your order has been processed or shipped.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must generally be unused, in original condition, and in their original packaging when applicable.
Please review our Return & Refund Policy for complete details.
How do I start a return?
Contact us at mamacherish@hotmail.com with your order number and reason for the return.
Our team will provide you with the next steps if your return is approved.
When will I receive my refund?
Once your return has been received and inspected, approved refunds are generally processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Products
How do I care for my MamaCherish products?
Care instructions vary by product.
For products with removable covers, please follow the specific washing and care instructions provided on the product page or included with your order.
How long does memory foam take to expand?
Memory foam products may require 24–48 hours to fully expand after unpacking.
Expansion time may vary depending on temperature and storage conditions. If your product feels firmer in cooler temperatures, it should naturally soften as it warms up and is used.
Are your products suitable for everyone?
Our products are designed for everyday comfort and support. However, individual comfort needs and preferences vary.
If you have a medical condition or specific health concern, please consult a qualified healthcare professional for personalized advice.
How can I contact MamaCherish?
We're happy to help!
You can reach our customer support team at:
Email: mamacherish@hotmail.com
We typically respond within 1–2 business days.